BJ Services - Services

Our services can be loosely grouped in following manner. Normally the actual service delivery with our customers have been tailored as combination of activities from each service:

Service & Process Development Consultancy

Service Definition and Development Consultancy
Analysis of real Customer requirements, SLAs
Define/check of commercial approach & viability and scope for the service
Development of Service Descriptions
Service Pricing and other sales and contracting materials
Process Development Consultancy
Work flow design and documentation
Process descriptions and possible other work instructions
Resource & competence requirements
Tools requirements
Control and measurement requirements, KPIs
Cost to deliver service

In this consultancy work we will utilize our 30 years experience and knowledge of best practices in International Telecom and IT Service industry (such as eTOM or ITIL).

Quality Management Development Consultancy

Process Audit Consultancy
Identification of improvement potential in current operations
Planning improvement actions together with organization
Support in execution of improvement actions (normally process development)
Support in management of improvement projects
Quality Management System (QMS) Consultancy
Support in setting up and development of QMS for the company
Support in creation of Quality Manual, Quality Policy and Quality Objectives for a company
Guidance in the ISO certification projects, including conducting internal audits in order to achieve QMS (or SMS) certification for a company

In this consultancy we can utilize ISO 9001 (Quality Management System Requirements) or ISO 20000 (Service Management System Requirements) standards as frameworks for the actions.

Resource Acquisition & Development Consultancy

Headhunting of competent service delivery personnel
Utilization of our existing links to network of service professionals
Training and Motivation of staff in organizational & operational process development projects
Awareness raising of benefits of the improvement actions
Actions to motivate staff to contribute in improvement projects
Planning and conducting actual training sessions to the staff

In this consultancy we will utilize our experience in building efficient service delivery organizations in international business environment.

	Services
	Our services can be loosely grouped in following manner. Normally the actual service delivery with our customers have been tailored as combination of activities from each service: Service & Process Development Consultancy Service Definition and Development Consultancy Analysis of real Customer requirements, SLAs Define/check of commercial approach & viability and scope for the service Development of Service Descriptions Service Pricing and other sales and contracting materials Process Development Consultancy Work flow design and documentation Process descriptions and possible other work instructions Resource & competence requirements Tools requirements Control and measurement requirements, KPIs Cost to deliver service In this consultancy work we will utilize our 30 years experience and knowledge of best practices in International Telecom and IT Service industry (such as eTOM or ITIL). Quality Management Development Consultancy Process Audit Consultancy Identification of improvement potential in current operations Planning improvement actions together with organization Support in execution of improvement actions (normally process development) Support in management of improvement projects Quality Management System (QMS) Consultancy Support in setting up and development of QMS for the company Support in creation of Quality Manual, Quality Policy and Quality Objectives for a company Guidance in the ISO certification projects, including conducting internal audits in order to achieve QMS (or SMS) certification for a company In this consultancy we can utilize ISO 9001 (Quality Management System Requirements) or ISO 20000 (Service Management System Requirements) standards as frameworks for the actions. Resource Acquisition & Development Consultancy Headhunting of competent service delivery personnel Utilization of our existing links to network of service professionals Training and Motivation of staff in organizational & operational process development projects Awareness raising of benefits of the improvement actions Actions to motivate staff to contribute in improvement projects Planning and conducting actual training sessions to the staff In this consultancy we will utilize our experience in building efficient service delivery organizations in international business environment.
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